Shipping Policy

Effective date: October 24, 2022

New Zealand (Domestic) Orders:

Any order placed with the total value below $30 New Zealand dollars, will qualify for a standard postage fee of $5. Any order with the total value of $30 or more, will qualify for free shipment.

International Orders:

International shipping costs are determined by the total weight of your order, and the continent you are shipping to. To calculate the cost of shipping, please complete the stage of the checkout process which includes entering the shipping destination. You can view your total shipping costs prior to making payment.

Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country’s import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that NZ Post can contact you if your package is held at the border. Packages that are held up by customs will be delayed, we do our best to get your package to you as quickly as possible but unfortunately, this is completely out of our control.

Confirming your order payment means you accept the conditions regarding the duties that may be incurred. We strongly recommend that you check your country’s import regulations prior to confirming your order. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order, if applicable. Unfortunately, we are unable to provide you with the exact amount you will be charged, please contact your local government for specific details. Refusal to pay duties and/or tax will result in your parcel being returned. If the products are returned, for this reason, we cannot refund your order.

Please note we cannot send orders contains honey to these locations:

Vietnam, Western Australia